Shipping policy

ORDER PROCESSING:

Please allow 48 hours to process your order. Expect an email within 72 hours to let you know your order is on the way! You have the option to choose expedited shipping at checkout.

ORDER PRODUCTION:

Please allow up to 12 days for your items to be made for you by our drop shippers.

SHIPPING:

Please allow 12 for your order to be shipped. The period of time between Thanksgiving and Christmas may take up to three weeks and will cost an additional $0.40 to process.

ORDER OR ADDRESS CHANGES:

We cannot make any cancellations or address changes for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 24 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address. 

If you have an order with an order status that is stuck with an Address Issue and if you have not made any changes within 45 days from the order submission date, your order will be canceled by our team. Please be sure to make any address changes within 45 days or before your order is sent to production.

LOST IN TRANSIT

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe or three months.

On occasion, when using Standard Shipping, carriers do not always provide tracking updates to show “Delivered” status.

Please note that there may be variances in ship dates and these times are subject to change.